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Terms & Conditions

If you have questions about our brands, products or ordering the information below may help answer them quickly.  If you have further questions, please send an email to info@radialsports.com or call 1.800.228.3674 ext 1 Mon-Fri 9am-4pm (pacific).


Terms & Conditions

radialsports.com and all content of the site are protected by United States copyright laws, trademarks and/or other intellectual property rights.  We reserve the right to update prices and details at any time without notice.  All items are subject to availability.  Color accuracy on the website may vary amongst displays and cannot be guaranteed. radialsports.com may provide third-party links for users’ additional information, however Radial Sports LLC has no control over the content of third-party sites.


Returns & Exchanges

We sincerely hope you are satisfied with your purchase!

However, if you need to return a standard stock item, Radial Sports accepts returned merchandise in its original, unused condition, with all accessories and in original packaging within 30 days of your order receipt.  If there is a problem, please contact us and we will do our best to resolve the issue.

To exchange or return your purchase, please contact us via email to request a Return Authorization at info@radialsports.com.  Once an RA has been issued, please return the item with the original invoice.
Please write “Return” or “Exchange” followed by your RA and order number on your return package and send it to :

Radial Sports LLC
Attn: Returns
2675 Skypark Drive, Ste 205
Torrance, CA 90505

Radial Sports LLC is not responsible for packages lost during return shipment. Once your return is received, you will be sent an email confirming that your return is being processed.  Please allow 2-3 business days after your package arrives for returns to be processed.


Warranty

Radial Sports LLC is an authorized distributor of cycling equipment and does not independently warrant the products sold.  Each respective manufacturer warrants their products exclusively and has specific terms.  For specific product warranty information, please consult with the manufacturers.

FFWD Wheels US Warranty Information

CeramicSpeed Warranty Information


Shipping & Delivery

Radial Sports may offer the following USPS, Fed Ex and UPS shipping options for customers within the United States (Hawaii and Alaska included).  All shipments have associated tracking numbers that will be provided to the customer via email once the order ships.

•USPS Priority Mail
•USPS Express Mail
•UPS/FedEx Ground
•UPS/FedEx 2nd Day Air
•UPS/FedEx Next Day Air

For international customers we offer UPS Worldwide, USPS EMS Priority and Express International shipping to most countries.